# Options for Handling a Departing Employee's Mailbox #### **When an Employee Leaves: What You Can Do** If an employee has left, you have a few options regarding their mailbox. Here’s what to consider: #### **1. Keep the Mailbox Active** - You can **continue the mailbox as a separate entity**. - If the mailbox is still under contract, you may need to keep it until the contract ends. - **Email forwarding** can be set up to redirect emails to another employee. #### **2. Convert the Mailbox to a Shared Mailbox (Free Option)** - If the contract has ended, you can **convert the mailbox to a shared mailbox** at no cost. - Shared mailboxes allow multiple users to access old emails, but no new emails can be sent from them unless a license is applied. #### **3. Cancel the Mailbox License** - If the mailbox is **out of contract**, you can **cancel the license** and remove the mailbox. - **Data Retention Warning:** If no backup service is in place, all data in the mailbox will be lost when the license is removed. - See details: [Globe2 Service Cancellation Policy](https://www.globe2.net/wp-content/uploads/2024/06/Cancellation-of-Account-or-Service.pdf). #### **4. Review Other Related Services** - Did the employee have access to **SharePoint, OneDrive, or a company CRM**? These may need to be restricted or reassigned. #### **What’s Next?** - Contact Globe2 Support at **support@globe2.net** or call **03333 446 441** to discuss your preferred option. - If you need email forwarding or account conversion, we can arrange that for you.