# How do I Export Emails?

**Note:** Exporting and importing a mailbox using a .pst file isn't supported in new Outlook at this time.  
If you're already using new Outlook, you'll need turn off the **New Outlook** toggle and switch back to classic Outlook.

<div data-pasted="true" id="bkmrk-before-you-begin-bef"><div dir="auto"><section>## Before you begin

Before you start your export, there's a few things you should do to make sure your export goes smoothly.

- Do a mailbox cleanup: i.e delete junk email before beginning.
- By default, Outlook is set to download email for the past 1 year. If you want to export all your emails, please ensure you open **Outlook**, select **Account settings** &gt; **Account Name and Sync Settings** and move the slider to **All**. After changing this slider, please allow an hour for all emails to be downloaded before continuing.
    
    ![Move slider to All to download all Outlook email when you export email](https://globe2.halopsa.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjIzMjUyMjdjLTgwNTctNGYzZC1iOWE0LWQ2NGYxNDg0OWNkMyJ9.kTr7BjWmpbJPgjgMQwwpZpQFN4JsvXoaF6jfhiV9TuM)

</section></div></div>A video of the below guide can be found on the [Microsoft website](https://support.microsoft.com/en-gb/office/export-emails-contacts-and-calendar-items-to-outlook-using-a-pst-file-14252b52-3075-4e9b-be4e-ff9ef1068f91).

## Begin exporting email, contacts, and calendar items from Outlook to a .pst file

<div data-pasted="true" id="bkmrk-%C2%A0-at-the-top-of-the-"><div dir="auto"><div tabindex="-1"><div><div><div></div></div><div> </div></div></div>1. At the top of the ribbon in classic Outlook, choose **File**.
    
    ![This is what the ribbon looks like in Outlook 2016.](https://globe2.halopsa.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjFkMWQxZTgzLWEyNzUtNGNiZC1iZWEyLTQyZDAzMDU5MzE0NCJ9.XtC7H4tfd0mYjrn3t_gnP49wAeFDzcZzxH7LiHUFfeY)
2. Choose **Open &amp; Export** &gt; **Import/Export**.
3. Choose **Export to a file** &gt; **Next**.
4. Click **Outlook Data File (.pst)** &gt; **Next**.
5. Select the name of the email account to export, as shown in the picture below. Only information for one account can be exported at a time.
    
    Make sure that the **Include subfolders** check box is selected. This ensures that everything in the account will be exported: Inbox, Calendar, Contacts, and Tasks. Choose **Next**.
    
    ![](https://globe2.halopsa.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6ImJjNGVmOTI0LTcyOTMtNGZhNS04NmI4LTFlNjIwYmRmYTViMCJ9.6QqheAdjnOqUm2HXt7W0frjitztWQH_Uy-rFvYM2P9A)
6. Click **Browse** to select where to save the Outlook Data File (.pst). Enter a *file name*, and choose **OK** to continue.
    
    **Note:** If you’ve used export before, the previous folder location and file name appear. Type a *different file name* before choosing **OK**.
7. If you are exporting to an existing Outlook Data File (.pst), under **Options**, specify what to do when exporting items that already exist in the file.
8. Choose **Finish**.
9. Outlook begins the export immediately unless a new Outlook Data File (.pst) is created or a password-protected file is used.
    
    
    - If you’re creating an Outlook Data File (.pst), an optional password can help protect the file. When the **Create Outlook Data File** dialog box appears, enter the *password* in the **Password** and **Verify Password** boxes, and choose **OK**. In the **Outlook Data File Password** dialog box, enter the *password*, and choose **OK**.
    - If you’re exporting to an existing Outlook Data File (.pst) that is password protected, in the **Outlook Data File Password** dialog box, enter the *password*, then choose **OK**.

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