How do we handle the mailbox of an employee who is leaving?

When an Employee Leaves: What You Can Do

If an employee has left, you have a few options regarding their mailbox. Here’s what to consider:

1. Keep the Mailbox Active

• You can continue the mailbox as a separate entity.
• If the mailbox is still under contract, you may need to keep it until the contract ends.
• Email forwarding can be set up to redirect emails to another employee.

2. Convert the Mailbox to a Shared Mailbox (Free Option)

• If the contract has ended, you can convert the mailbox to a shared mailbox at no cost.
• Shared mailboxes allow multiple users to access old emails, but no new emails can be sent from them unless a license is applied.

3. Cancel the Mailbox License

• If the mailbox is out of contract, you can cancel the license and remove the mailbox.
• Data Retention Warning: If no backup service is in place, all data in the mailbox will be lost when the license is removed.
  • See details: Globe2 Service Cancellation Policy.

4. Review Other Related Services

• Did the employee have access to SharePoint, OneDrive, or a company CRM? These may need to be restricted or reassigned.

What’s Next?

• Contact Globe2 Support at support@globe2.net or call 03333 446 441 to discuss your preferred option.
• If you need email forwarding or account conversion, we can arrange that for you.