How do we handle the mailbox of an employee who is leaving?

When an Employee Leaves: What You Can Do 

 If an employee has left, you have a few options regarding their mailbox. Here’s what to consider: 

 1. Keep the Mailbox Active 

 

 You can  continue the mailbox as a separate entity . 

 If the mailbox is still under contract, you may need to keep it until the contract ends. 

 Email forwarding can be set up to redirect emails to another employee. 

 

 2. Convert the Mailbox to a Shared Mailbox (Free Option) 

 

 If the contract has ended, you can  convert the mailbox to a shared mailbox at no cost. 

 Shared mailboxes allow multiple users to access old emails, but no new emails can be sent from them unless a license is applied. 

 

 3. Cancel the Mailbox License 

 

 If the mailbox is  out of contract , you can  cancel the license and remove the mailbox. 

 Data Retention Warning: If no backup service is in place, all data in the mailbox will be lost when the license is removed.

 

 See details:  Globe2 Service Cancellation Policy . 

 

 

 

 4. Review Other Related Services 

 

 Did the employee have access to  SharePoint, OneDrive, or a company CRM ? These may need to be restricted or reassigned. 

 

 What’s Next? 

 

 

 

 

 

   

 

 

 

 Contact Globe2 Support at  support@globe2.net or call  03333 446 441 to discuss your preferred option. 

 If you need email forwarding or account conversion, we can arrange that for you.