Pausing / Resuming Call Recording (Public)

Please note: this feature must be enabled by Globe2 before use. 

 If enabled, individual users can pause and resume call recordings during a phone call and there are a few different ways to achieve this depending on the device you are using: 

 Via the portal (easiest): 

 If provided access, users can login to the "Business Portal", and pause/resume call recordings easily via the dashboard as shown in the example below: 

 

 

 Via a desk phone: 

 During a call users can pause recordings by placing the current call on hold and dialling  *48  and resuming their current call. When required, users can then resume call recording by once again placing their current call on hold and dialling  *49 . 

 

 Via Webex (mobile): 

 Pausing/Resuming call recordings during a call via Webex is very straight forward and does not require placing the user on hold. During a call, simply click on the more button and select the pause recording option. To resume, click on the more button and click resume recording. 

 

 Via Webex (Desktop) 

 During a call, press the record button at the bottom of the Webex window, and then click pause. Repeat the same process to resume the recording afterwards.