Contract Renewals

Any services not in contract (it may be that this was in contract, which has now terminated, or was originally taken out on a rolling 30-day contract), will automatically be charged at the current product price, based on a 30-day term contract.

 Contract pricing

The price charged will vary as follows, according to the term:

• 30-day term : Product price + 20%
• 12-month term : Product price
• 24-month term : Product price - 5%
• 36-month term : Product price -10%

Selecting your contract term

We have created a new self-serve portal that you can access at any point.

https://www.globe2.net/customer-portal/manage-ooc-services/

When accessing this, you will be prompted to enter the email address associated with the Account.

Note: this is not necessarily YOUR mailbox, but the mailbox we have on record for the account (see Troubleshooting below).

To access the portal, simply enter the email mailbox into the field in the portal.

This will send you a one-time link; clicking on the link will take you to the portal, which will display any services not currently in contract, and the options available to you.

1. Check the services you want to enter into a contract (checking the top checkbox will check all services).
2. Select the contract term. To select different terms for different contracts, choose 'Select individually'
3. If selecting individually, chose the relevant option for each service
4. Click on Review Contract when ready

This will take you to the Contract Review page:

Enter you name, check the relevant boxes and click on Confirm and Finalise to complete the process.

The Globe2 Terms can be found here: https://www.globe2.net/trading-terms/

Troubleshooting

I don't know what the registered mailbox on the account is

Please email us at support@globe2.net from a mailbox which is associated with the Account Holder on record requesting the mailbox details.

I don't receive the email when I submit the form

It may be that you are not entering the mailbox we have associated with the account. Please email us at support@globe2.net from a mailbox which is associated with the Account Holder on record requesting the mailbox details.

I don't have access to the mailbox registered to the Account.

Please email us at support@globe2.net from a mailbox which is associated with the Account Holder on record, with details of the correct mailbox to use.

Note that the email address provided will get any notifications of contracts which are expiring, or of services out of contract.

I want to update the mailbox registered to the Account.

Please email us at support@globe2.net from a mailbox which is associated with the Account Holder on record, with details of the correct mailbox to use.

Note that the email address provided will get any notifications of contracts which are expiring, or of services out of contract.