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Webex is a softphone application that will allow you to make or receive calls using an application your mobile or computer using your work number. Downloading the application: First, you will need to download the relevant application for your device using th...

Getting Started: Adding contacts: Webex, select the contacts icon  from the left hand menu. Next click the ‘create contact’ button. Then, click create a custom contact and then enter the relevant contact details. Then click save -> add. Making a call...

Getting Started: Adding contacts: In Webex, select the phone icon  from the bottom menu and then click contacts at the top of the screen. Next click the ‘add a contact’ button. Then, click ‘customise a new contact’ and then enter the relevant contact det...

Prerequisite: you will need your application username or password. If you are not sure what this is, you can ask Globe2 to reset this for you. Instructions: First, please download and install/run the Go Integrator Cara application from the link below:https...

To get the latest updates to your Heimdal application and assigned policy. Instructions: Locate the Tray Icon:Look for the Heimdal Agent  icon in the system tray (typically found in the bottom-right corner of the screen near the clock). You may need to c...

What you will need: A link to the relevant SharePoint site(s) by a Globe2 support member. You may require your username and password to access or set-up OneDrive/SharePoint.   The steps: You will be provided a link by Globe2 which will take you to t...

Open the settings app on your phone and find mail Click Mail accounts, then add account Select "Microsoft Exchange" Enter the Email address here, and add something to the description box (I use "Work Email" for the description for example) ...

In Keeper, Roles are used to define permissions and security policies for users within an organization. They help administrators control access, enforce security measures, and streamline account management. Here’s how Roles work within Keeper: Key Features of...

Understanding Teams in Keeper What Are Teams in Keeper? Teams in Keeper are groups of users that simplify the management of shared folders, permissions, and security policies within an organization. Instead of assigning permissions individually, you can mana...

When an Employee Leaves: What You Can Do If an employee has left, you have a few options regarding their mailbox. Here’s what to consider: 1. Keep the Mailbox Active You can continue the mailbox as a separate entity. If the mailbox is still under contrac...

Introduction By default, we set-up all users to receive a daily email containing the Quarantine Message Report (QMR). This email report will be only be sent if there are messages for that specific user in the quarantine.  It is import to note that users will...

Welcome to Keeper Password Manager! This guide will walk you through setting up your account and getting started with Keeper’s powerful security features. Step 1: Accepting Your Invitation You will receive an email invitation to set up your Keeper accoun...

iCall Suite - Call Analytics provides a business with a web-based reporting package that allows them to run and email reports on all aspects of calls made, attempted calls, received calls and missed calls.  Likewise it enables this call data to be presented in...

The below table only compares the user license features. The site features i.e hunt groups are the same.   Foundation License HV Select License Inclusive Minutes to 01,02,03 & UK Mobile Networks* PAYG Voicemail ...

Log in here -> http://globe2.edgepilot.com/ Navigate to the top left and Click the menu icon  Go to service administration-> email threat protection   Click filters ->Email addresses  Type the email into the 'email addresses' search bar located on the ri...

Please note: this feature must be enabled by Globe2 before use. If enabled, individual users can pause and resume call recordings during a phone call and there are a few different ways to achieve this depending on the device you are using: Via the portal (ea...

What is call barge in?: Call barge in allows users to barge in to talk to or listen in to another users  Please note: by default all users are exempt from having their calls barged in. To remove this exemption, please contact support@globe2.net. Furthermore,...

Voice recording must be enabled for this to be possible Who can access the call recording portal? Both end users and company administrators can access the call recording portal, however end users can only see their own call recordings. Accessing the Call Re...

Note: Exporting and importing a mailbox using a .pst file isn't supported in new Outlook at this time.If you're already using new Outlook, you'll need turn off the New Outlook toggle and switch back to classic Outlook. Before you begin Before you start you...

If your WordPress website is feeling sluggish, don’t worry—there are a few simple steps you can take to improve performance without diving into technical settings.  Is caching enabled on your website? If you are a Globe2 customer - the answer is yes. During ...