Customer Guides (Public)
Webex Download Instructions & Guides
Webex is a softphone application that will allow you to make or receive calls using an applicatio...
Webex Desktop User Guide
Getting Started: Adding contacts: Webex, select the contacts icon from the left hand menu. ...
Webex Mobile User Guide
Getting Started: Adding contacts: In Webex, select the phone icon from the bottom menu and t...
Go Integrator and Click to Call Set-up
Prerequisite: you will need your application username or password. If you are not sure what this ...
iCall Suite - Call Analytics
iCall Suite - Call Analytics provides a business with a web-based reporting package that allows t...
User License Comparison
The below table only compares the user license features. The site features i.e hunt groups are th...
Pausing / Resuming Call Recording (Public)
Please note: this feature must be enabled by Globe2 before use. If enabled, individual users can...
Call Barge In Guide (Public)
What is call barge in?: Call barge in allows users to barge in to talk to or listen in to anothe...
Accessing and download calls from the call recording portal
Voice recording must be enabled for this to be possible Who can access the call recording portal...
Yealink Wifi Set-up
If you’ve ordered a WiFi-enabled Yealink phone from us, this quick-start guide will walk you thro...
Pairing an additional Yealink Handset to the W70B
1. Put the W70B base into registration modePress and hold the paging / wireless button (the circu...
How to create/edit group contacts via the business portal
Requires admin access to the business portal If group contacts are not showing up, make sure Gro...
How to record voice prompts for the phone system
The phone system requires voice prompts or recordings to be in a WAV U-LAW format. You can easily...