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Webex Download Instructions & Guides

Webex is a softphone application that will allow you to make or receive calls using an applicatio...

Updated 1 day ago by Oliver

Contract Renewals

Any services not in contract (it may be that this was in contract, which has now terminated, or w...

Updated 1 week ago by Doug

Website running slow? How to get it running quickly

If your WordPress website is feeling sluggish, don’t worry—there are a few simple steps you can t...

Updated 2 weeks ago by Oliver

Exporting Email Items to a PST in Outlook

Note: Exporting and importing a mailbox using a .pst file isn't supported in new Outlook at this ...

Updated 3 weeks ago by Oliver

Accessing and download calls from the call recording portal

Voice recording must be enabled for this to be possible Who can access the call recording portal...

Updated 3 weeks ago by Oliver

Call Barge In Guide (Public)

What is call barge in?: Call barge in allows users to barge in to talk to or listen in to anothe...

Updated 4 weeks ago by Oliver

Pausing / Resuming Call Recording (Public)

Please note: this feature must be enabled by Globe2 before use. If enabled, individual users can...

Updated 1 month ago by Oliver

How to block an email address (public)

Log in here -> http://globe2.edgepilot.com/ Navigate to the top left and Click the menu icon  ...

Updated 1 month ago by Masimba

User License Comparison

The below table only compares the user license features. The site features i.e hunt groups are th...

Updated 1 month ago by Doug

iCall Suite - Call Analytics

iCall Suite - Call Analytics provides a business with a web-based reporting package that allows t...

Updated 1 month ago by Doug

Getting Started with Keeper Password Manager (Public)

Welcome to Keeper Password Manager! This guide will walk you through setting up your account an...

Updated 1 month ago by Doug

Teams (Public)

Understanding Teams in Keeper What Are Teams in Keeper? Teams in Keeper are groups of users tha...

Updated 1 month ago by Doug

Roles (Public)

In Keeper, Roles are used to define permissions and security policies for users within an organiz...

Updated 1 month ago by Doug

The Quarantine Message Report

Introduction By default, we set-up all users to receive a daily email containing the Quarantine ...

Updated 1 month ago by Oliver

Options for Handling a Departing Employee's Mailbox

When an Employee Leaves: What You Can Do If an employee has left, you have a few options regardi...

Updated 1 month ago by Doug

Adding an Exchange Email account to the iPhone default mail app

Open the settings app on your phone and find mail Click Mail accounts, then add account ...

Updated 1 month ago by Kian

Go Integrator and Click to Call Set-up

Prerequisite: you will need your application username or password. If you are not sure what this ...

Updated 2 months ago by Oliver

Syncing a SharePoint Site To Your Computer

What you will need: A link to the relevant SharePoint site(s) by a Globe2 support member. You...

Updated 2 months ago by Oliver

How To Sync Your Heimdal Agent

To get the latest updates to your Heimdal application and assigned policy. Instructions: Lo...

Updated 2 months ago by Oliver

Webex Mobile User Guide

Getting Started: Adding contacts: In Webex, select the phone icon  from the bottom menu and t...

Updated 2 months ago by Oliver