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Options for Handling a Departing Employee's Mailbox

When an Employee Leaves: What You Can Do

If an employee has left, you have a few options regarding their mailbox. Here’s what to consider:

1. Keep the Mailbox Active

  • You can continue the mailbox as a separate entity.
  • If the mailbox is still under contract, you may need to keep it until the contract ends.
  • Email forwarding can be set up to redirect emails to another employee.

2. Convert the Mailbox to a Shared Mailbox (Free Option)

  • If the contract has ended, you can convert the mailbox to a shared mailbox at no cost.
  • Shared mailboxes allow multiple users to access old emails, but no new emails can be sent from them unless a license is applied.

3. Cancel the Mailbox License

  • If the mailbox is out of contract, you can cancel the license and remove the mailbox.
  • Data Retention Warning: If no backup service is in place, all data in the mailbox will be lost when the license is removed.

4. Review Other Related Services

  • Did the employee have access to SharePoint, OneDrive, or a company CRM? These may need to be restricted or reassigned.

What’s Next?

  • Contact Globe2 Support at support@globe2.net or call 03333 446 441 to discuss your preferred option.
  • If you need email forwarding or account conversion, we can arrange that for you.
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