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12 total results found

Webex Download Instructions & Guides

Webex is a softphone application that will allow you to make or receive calls using an application your mobile or computer using your work number. Downloading the application: First, you will need to download the relevant application for your device using th...

Webex Desktop User Guide

Getting Started: Adding contacts: Webex, select the contacts icon  from the left hand menu. Next click the ‘create contact’ button. Then, click create a custom contact and then enter the relevant contact details. Then click save -> add. Making a call...

Webex Mobile User Guide

Getting Started: Adding contacts: In Webex, select the phone icon  from the bottom menu and then click contacts at the top of the screen. Next click the ‘add a contact’ button. Then, click ‘customise a new contact’ and then enter the relevant contact det...

Go Integrator and Click to Call Set-up

Prerequisite: you will need your application username or password. If you are not sure what this is, you can ask Globe2 to reset this for you. Instructions: First, please download and install/run the Go Integrator Cara application from the link below:https...

How To Sync Your Heimdal Agent

To get the latest updates to your Heimdal application and assigned policy. Instructions: Locate the Tray Icon:Look for the Heimdal Agent  icon in the system tray (typically found in the bottom-right corner of the screen near the clock). You may need to c...

Syncing a SharePoint Site To Your Computer

What you will need: A link to the relevant SharePoint site(s) by a Globe2 support member. You may require your username and password to access or set-up OneDrive/SharePoint.   The steps: You will be provided a link by Globe2 which will take you to t...

The Quarantine Message Report

Introduction By default, we set-up all users to receive a daily email containing the Quarantine Message Report (QMR). This email report will be only be sent if there are messages for that specific user in the quarantine.  It is import to note that users will...

Pausing / Resuming Call Recording (Public)

Please note: this feature must be enabled by Globe2 before use. If enabled, individual users can pause and resume call recordings during a phone call and there are a few different ways to achieve this depending on the device you are using: Via the portal (ea...

Call Barge In Guide (Public)

What is call barge in?: Call barge in allows users to barge in to talk to or listen in to another users  Please note: by default all users are exempt from having their calls barged in. To remove this exemption, please contact support@globe2.net. Furthermore,...

Accessing and download calls from the call recording portal

Voice recording must be enabled for this to be possible Who can access the call recording portal? Both end users and company administrators can access the call recording portal, however end users can only see their own call recordings. Accessing the Call Re...

Exporting Email Items to a PST in Outlook

Note: Exporting and importing a mailbox using a .pst file isn't supported in new Outlook at this time.If you're already using new Outlook, you'll need turn off the New Outlook toggle and switch back to classic Outlook. Before you begin Before you start you...

Website running slow? How to get it running quickly

If your WordPress website is feeling sluggish, don’t worry—there are a few simple steps you can take to improve performance without diving into technical settings.  Is caching enabled on your website? If you are a Globe2 customer - the answer is yes. During ...