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If your WordPress website is feeling sluggish, don’t worry—there are a few simple steps you can take to improve performance without diving into technical settings.  Is caching enabled on your website? If you are a Globe2 customer - the answer is yes. During ...

Any services not in contract (it may be that this was in contract, which has now terminated, or was originally taken out on a rolling 30-day contract), will automatically be charged at the current product price, based on a 30-day term contract. Contract pricin...

You’ve made changes to your website—updated content, changed images, modified styles—but your visitors (or even you) still see the old version. What’s going on?Quick answer: This is almost always due to caching. Caching stores versions of your website to serve...

Email is the digital front door to your business – and if it gets compromised, the consequences can ripple far beyond your inbox. This guide explains the practical steps you need to take immediately, and how to prevent future attacks.Step 1: Regain Control – I...

If you’ve ordered a WiFi-enabled Yealink phone from us, this quick-start guide will walk you through setting up the WiFi connection.Initial Setup (First-Time Use)When you plug in the phone for the first time, you’ll be prompted to change the default password.P...

Your Guide to Email Threat ProtectionKeeping Your Inbox Safer – Without Disrupting Your WorkOpenText Email Threat Protection is designed to help you work more securely by identifying and blocking harmful emails before they reach your inbox. From malicious link...

1. Put the W70B base into registration modePress and hold the paging / wireless button (the circular button with the Wi-Fi/phone icon) on the W70B for ~5 seconds until its registration LED (the phone icon) starts flashing. This means the base is in registratio...

Requires admin access to the business portal If group contacts are not showing up, make sure Group contacts are enabled under Features > Phone Services What are Group Contacts? Group contacts are contacts that multiple users on the system have access to. Th...

The phone system requires voice prompts or recordings to be in a WAV U-LAW format. You can easily record voice prompt messages using your smartphone. Instructions: Please download the relevant application from the below links, open the app and record your me...

You must be logged in as an administrator to make these changes Instructions: Login to the Business Portal as a company administrator Then click on site in the top menu and then select features from the left hand menu Next, search for and click the cog i...

Please only perform these actions if instructed by Globe2. 1. Connect to your router:  Before you begin, you must first connect your device to the router by cable or by using the wifi. 2. Login to your router:  Once connected to the router, please visit th...

What happens when we are contacted? When we receive an email to support@globe2.net, this generates a support case, which is assigned to one of the team to carry out. Confirmation of the case reference is sent out by email, and any updates to the case are al...

Visit https://portal.office.com/ in your Web Browser of Choice (Google Chrome, Safari, Firefox etc) Log in using your Microsoft 365 account details Click "Apps" in the menu on the left hand side   Click the "Install Apps" button in the top right   ...